HRMS AI Agent

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A Smarter Way to Deliver HR Services at Scale

Today’s workforce expects HR interactions to be as fast and intuitive as the digital services they use every day. Delayed responses, multiple portals, and manual approval chains no longer align with modern ways of working. Employees want instant, conversational access to HR information and actions — directly within the tools they already use.

The HRMS AI Agent by Compusoft Advisors delivers exactly that.

Built on Microsoft Copilot Studio, this standalone and independent AI agent can be deployed across Microsoft Teams, web portals, internal applications, and mobile interfaces. It provides a unified, AI-powered HR experience — enabling instant policy access, automated leave workflows, organisational navigation, and HR case management through a single conversational interface.

No portals. No waiting. Just reliable HR support — an approach increasingly adopted by organisations across Australia and the ANZ region.

Why HR Teams Need an HRMS AI Agent

Modern HR teams are burdened with repetitive employee queries, manual approvals, document searches, and fragmented service requests. Employees, in turn, spend unnecessary time navigating emails, folders, and HR portals to find basic information.

The HRMS AI Agent modernises HR service delivery through:

  • Natural-language HR conversations within Microsoft Teams
  • Automated leave and approval workflows
  • Instant access to HR policies and documents
  • Real-time notifications and updates
  • Secure, role-based access to sensitive information

The result is reduced HR workload, faster employee self-service, and consistent, standardised HR processes across the organisation.

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Core Capabilities

Employees can ask HR-related questions in plain language and receive instant, accurate, and approved responses.

Information visibility is governed by role-based access controls, ensuring employees only see content relevant to their role and permissions.

Unified access to HR documents, policies, and SOPs stored across Microsoft 365 and SharePoint.

Apply, approve, track, modify, or cancel leave requests directly through chat, automated via Power Automate.

Instantly explore reporting structures, departments, and team hierarchies without searching directories.

Raise and track HR support requests directly within chat, integrated with ServiceNow for seamless routing and resolution.

Policy updates, announcements, reminders, and system alerts are delivered in real time through Microsoft Teams.

Real-World Use Cases

Find HR policies, SOPs, and documents instantly — without manual searching.
Examples:

“Show me the leave policy.”
“Send me the onboarding checklist.”

Handle the complete leave lifecycle conversationally:

  • Apply for leave
  • Manager approvals via Teams notifications
  • Automatic balance updates and status tracking

No forms. No portals. No email chains.

Understand workplace structure with ease:

“Who does Priya report to?”
“Show the Finance department hierarchy.”

Stay informed with critical updates such as:

  • New policy rollouts
  • Feature releases
  • System maintenance alerts

Delivered directly through Teams notifications.

Raise, track, and resolve HR support cases instantly:

“Raise a ticket for a salary discrepancy.”
“Check the status of my grievance.”

Fully integrated with ServiceNow for real-time tracking.

Who This Solution Is For
  • Employees
    Instant self-service answers, seamless leave requests, and easy access to HR policies, documents, and organisational information across channels.
  • Managers
    Quick approvals via chat notifications, real-time visibility into team availability, and access to role-based HR guidance.
  • HR Teams
    Reduced repetitive queries, standardised policy delivery, automated workflows, and efficient case handling — freeing capacity for strategic HR initiatives.
  • Leadership
    Improved HR service efficiency, higher employee satisfaction, scalable support models, and organisation-wide governance visibility.

Our Implementation Approach

Discovery & Process Mapping

Assessment of HR workflows, approval structures, policy repositories, and service processes.

Knowledge & Data Integration

Secure integration of HR policies, SOPs, and content from Microsoft 365 and SharePoint.

AI Conversation Design

Design of natural, role-specific conversational journeys for employees, managers, and HR teams.

Workflow Automation

Implementation of leave approvals, notifications, escalations, and updates using Power Automate.

System & Case Integration

Integration with HR administrative systems and ServiceNow for unified case management.

Omni-Channel Deployment

Deployment of a single, standalone AI agent across Microsoft Teams, web interfaces, mobile applications, and internal portals.

Built on Enterprise-Grade Microsoft Technology
  • Microsoft Copilot Studio : AI agent creation, governance, and publishing
  • Microsoft Teams : Primary interface for HR interactions
  • Microsoft 365 & SharePoint : HR knowledge and document repositories
  • Power Automate : Workflow automation, approvals, and notifications
  • Power Platform Connectors : Integration with HR systems and applications
  • Service Now : HR case management and service workflows

All interactions are secured through Microsoft’s enterprise-grade compliance, identity, and RBAC frameworks.

Experience HR the AI-First Way

Bring intelligent automation into your HR service delivery with the HRMS AI Agent from Compusoft Advisors — where AI meets governance, compliance, and enterprise performance.

Talk to Our AI Solution Experts